First-Time Concerns

5/25/2018 (Permalink)

During a dire life-threatening crisis, it’s preposterous to consider shopping for comparative ambulance quotes. Wisely, city and country agencies regulate ambulance companies to prevent the unscrupulous and opportunistic behavior. When we need a first responder to provide life-saving remedies we make the emergency call fully assured that help is on the way to mitigate and stabilize the situation.

At SERVPRO of Stockton, we are an experienced property damage mitigation and restoration service provider for commercial and income properties. Similar to a medical emergency the response time for property disaster emergencies is also critical. Without prompt mitigation, things usually go from bad to worse. Repair costs increase the longer you wait. Rapid response to property disasters can also keep affected businesses operating and commercial and residential tenants in place. Even if companies and residents are temporarily displaced, prompt mitigation will help them return more quickly.

Yet, some property and facility managers remain hampered by a requirement to collect comparative bids. For example, at our company our telephone receptionists regularly receive calls from onsite property managers who say, “I’ve got standing water on the first floor of my building can you give us a quote?” Our customer service representatives often hear the following comment, “We have to get at least three quotes before we can use an emergency restoration vendor.”

 We understand a client’s responsibility to protect private resources, or public monies by hiring a qualified and approved company that will provide excellent services at a fair price. That’s why we make the following suggestion… 

Please understand that there are two distinct phases of work involved in most property damage cleanup projects. Unfortunately, these two phases are often seen as just one point of service. Admittedly the property disaster recovery industry has not done the best job in describing mitigation and restoration, or how this information can be used to your benefit.

Mitigate: To cause or to become less harsh, to make less severe or painful

Restoration: Bringing back to original position or condition.

Mitigation is the work performed by the first responders who provide critical service to contain the damage to the property. Water mitigation responders extract standing water, move contents to non-affected areas, begin to dry and clean the indoor environment to prevent the moisture from spreading and causing further (secondary) damage.

Using our ambulance analogy, the medical first responders may take the patient to the hospital for further treatments such as surgery and recovery. Similarly, water damage mitigation responders may hand the project over to the restoration team who will bring the property back to its original pre loss condition.

Whether you need emergency property damage mitigation or full restoration (build back) services, SERVPRO of Stockton will be there for you. You have our commitment that our fees are reasonable. We have a plan in place called Green Response. It is a pre-work authorization agreement that allows us to help you without having to sign last-minute paperwork or contracts when a disaster strikes. Our Green Response program is unique to SERVPRO of Stockton. It is a simple two-page document designed especially for professional property and facility managers.

Our customer service and commercial account representatives look forward to serving you. Please get in touch: 209-477-3090